ZIM, the world's leading shipping company deploys KMS Lighthouse and
enables representatives from all over the world to access accurate, consistent and relevant knowledge articles

170
branches implemented Lighthouse
100
lines of services
Background

ZIM Integrated Shipping Ltd was established in 1945. It has developed into one of the largest, leading carriers in
the global container shipping industry, providing our clients around the world with reliable, flexible
shipping solutions based on expertise gained from over half a century of experience.
ZIM has more than 170 offices and representatives in over 100 countries throughout the world.

ZIM chose KMS Lighthouse to cope with its biggest challenge - knowledge retrieval

Challenge

ZIM chose KMS Lighthouse to cope with its biggest challenge to enable their global employees to retrieve information intuitively, quickly and accurately.
As part of ZIM's service center revolution and the desire to lead in the field of service in the global shipping market, KMS Lighthouse
successfully provided a full-scale digital approach of knowledge management for
information accumulated over more than 30 years,
with strict regulations, and segmented the knowledge according to regions and roles.

Solution

Lighthouse has been implemented harnessing the full authorization mechanism,
enabling representatives from all over the world to access accurate, consistent and relevant knowledge articles.
Lighthouse’s patent pending GetAnswer technology is used to assist the representatives
to find instant answers to their questions.

ZIM Integrated Shipping Ltd is one of the largest leading carriers in the global container shipping industry, with more than 170 offices spread across the world.

More infowww.zim.com
HeadquartersHaifa, Israel
IndustryLogistics
TypeB2B