Project Manager

Delivery Department | Israel (Petach Tikva)

Description

KMS Lighthouse is looking for a Project Manager to join our hyper growing team! The Project Manager will take part in project of onboarding process of new customers, maintaining the satisfaction level of existing ones and providing support to our customers using the application. The Project Manager will implement our solution within enterprises located worldwide (North America and Europe).

Ideal candidates will bring experience in the content/knowledge management field.

What you’ll do:

Ensure the successful management of projects for new customers and expansions of existing clients 
Engage with our clients through remote meetings, email, phone or via the ticketing system
Join calls with clients to understand their needs, tackle problems and where necessary escalate the case to the relevant people
Think creatively about technical issues and provide clients with workarounds when necessary
Keep current on product releases and updates
Manage changes to the project scope, project schedule when needed
Provide training to clients about the product and its components
Attend conferences and training as required to maintain proficiency

What you’ll bring:

Native English level
A passion for solving problems
Excellent client-facing and internal communication skills
A strong ethos towards helping the team win
Prior experience in SaaS environments (advantage of experience in knowledge management)

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