Project Manager

Delivery Department | Israel (Petah Tikva)

Description

KMS Lighthouse is looking for a Project Manager to join our global team.

As Project Manager you will implement our solution within enterprises located all over the globe. The Project Manager role will see you participate in onboarding new customers and contribute towards maintaining the high level of satisfaction of existing customers – including the provision of training and support to customers using our products. 

What you’ll do:

Manage project implementations for both new customers and those of our existing clients as their requirements grow
Engage with our clients through remote meetings, email, phone or via the ticketing system
Understand our clients’ needs, tackle problems and where necessary escalate the case to the relevant people
Think creatively about technical issues and provide clients with workarounds when necessary
Manage changes to the project scope, project schedule when needed
Provide training to clients about the product and its components
Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency

What you’ll bring:

Prior experience in project/delivery/implementation management
Fluent English
A passion for solving problems
Excellent client-facing and internal communication skills
A strong ethos towards helping the team win

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