Product Manager

Product Department | Israel (Petach Tikva)

Description

We are looking for a talented Product Manager to create amazing user experiences. KMS Lighthouse is a leading provider of next-generation knowledge management solution Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse’s powerful search functionality dramatically improves engagements across all service and sales channels, including easy integration to enhance existing and future self-service channels.

What you’ll do:

Create Product Requirement Documents (PRD), User Stories and Personas with detailed specifications for new and existing product features and functionalities
Lead a product roadmap for one of the products' verticals
Work closely with R&D, Delivery, and Support teams to ensure that the planned products are delivered to market according to the customers' needs
Participate in an agile process by continuously generating and prioritizing the backlog with ongoing features and functionalities
Define clear KPIs for every release and communicate results to stakeholders
Meeting customers and partners to get product insight and feedback

What you’ll bring:

Experience as a product manager – Ideally working with R&D
Experienced in working using Agile methodologies (Scrum, Kanban)
English Proficiency (verbal and written) at a high level
Organized, methodical, and creative team player
High-level presentation skills
Experience with Machine Learning products (NICE TO HAVE)

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