Support Engineer

Support | Petah Tikva, Israel

About The Position

We are looking for a high-energy, driven Tier 1 Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be.

The Support Engineer will work as a Tier 1 for our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the client’s side.


Responsibilities

  • Provide support to our Fortune 500 customers
  • Receiving tickets, screening them, distributing them to specialized team members, and working on tickets.
  • The Support Engineer will work closely with the team leader and other members of the support team, as well as corroborate with DevOps and the Development teams

Requirements

  • At least 1 year of experience in Customer Care/Technical Support/Help Desk or equivalent.
  • Strong written and verbal communication skills in English
  • Love technology, have curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
  • Thrives under pressure. Able to manage your time efficiently.
  • Attention to detail, highly organized, with an absolute focus on the quality of the result.
  • Knowledge of Linux systems, utilities, and scripting - a plus.
  • Experience working with Jira- a plus.

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