Implementation Project Manager

Delivery | Petah Tikva, Israel

About The Position

KMS Lighthouse is looking for a Project Manager to join our expanding Israeli-based team.

As Project Manager, you will implement our solution within enterprise organizations. The Project Manager role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers – including the provision of training and support to customers using our products.


Responsibilities

  • Manage project implementations for both new customers and those of our existing clients as their requirements grow
  • Engage with our clients through remote meetings, email, phone or via the ticketing system
  • Understand our clients’ needs, tackle problems and where necessary escalate the case to the relevant people
  • Think creatively about technical issues and provide clients with workarounds when necessary
  • Manage changes to the project scope, project schedule when needed
  • Provide training to clients about the product and its components
  • Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency

Requirements

  • Fluent English
  • Previous relevant experience as a Project manager / Technical Account Manager / Implementation Specialist
  • Excellent client-facing and internal communication skills
  • A strong ethos towards helping the team win
  • Prior experience in SaaS environments (advantage of experience in knowledge management)

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