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Blog customer service
May 16, 2021
Most of the talk about AI-powered customer service focuses on how it improves the customer experience. It also…
Blog customer service strategy
May 3, 2021
Customer-facing or B2B, organizations want to deliver exceptional experiences that not only leave their customers feeling valued but…
Blog customer self-service
April 28, 2021
Self-service has become the first choice of most consumers. Studies show that nearly 90% of customers expect a…
Blog customer service
April 14, 2021
Automation in customer service is often thought to be an impersonal approach to handling customer problems and questions.…
Blog
March 29, 2021
There’s no shortage of customer experience (CX) thought leaders, so narrowing it down to the “Top 12” proved…
Blog ai solution for customer support
February 9, 2021
AI-powered customer service solutions can improve every aspect of your organization, including the online customer experience (CX), brand…
Blog knowledge management principles
February 1, 2021
Knowledge management’s original principle was simple: if an organization’s most valuable resource (other than its people) was knowledge,…
Blog Call Center Agent Performance Metrics
January 25, 2021
Tracking and analyzing call center agent performance metrics should be part of your strategic business plan.
Blog Chatbots vs. Virtual Assistants
January 18, 2021
More companies are focusing on designing customer-centric approaches to live support. They’re hiring and training more qualified agents using…