Blog
Blog How to Reduce Hold Time in a Call Center Through the COVID-19 Crisis
April 20, 2020
No one likes to wait, and nowhere is that more true than when it comes to hold time…
Read Post
Blog What is Employee Experience and Why It’s Critical
April 13, 2020
For decades, the definition of an ideal employee experience (EX) was the promise of great health and pension…
Read Post
Blog Coronavirus Prompting Companies to Adopt AI in Customer Experience
April 6, 2020
Not so long ago, it was predicted that by 2025, as many as 95% of all customer interactions would…
Read Post
Blog How Knowledge Management Plays a Life-Saving Role in the Coronavirus Epidemic
March 15, 2020
Knowledge management technologies deliver accurate, real-time information and prevent future infections in this healthcare crisis
Read Post
Blog 3 Ways to Get the Most from KMS Lighthouse Integration with Salesforce
March 9, 2020
Knowledge management (KM) software for call centers can maximize agent productivity, help customers help themselves, and streamline your…
Read Post
Blog How to Choose Knowledge Management Integrations for Salesforce
February 26, 2020
The benefits of software synergy are well-documented. Knowledge management integrations for Salesforce use APIs to interpret messages systems…
Read Post
Blog 3 HR Knowledge-Base Best Practices
February 10, 2020
Both HR and internal knowledge bases provide answers to employee questions via a 24/7 portal, but they may…
Read Post
Blog Top 10 Customer Experience Blogs To Look Out For in 2020
February 3, 2020
Customer experience (CX) is rewriting business rules. The people covering this phenomenon are writing up-to-the-minute content that everyone…
Read Post
Blog How to Improve Call Center Customer Service
January 29, 2020
A pivotal part of any brand’s success is giving customers the best, most engaging experience possible each time…
Read Post