Resource Center

Blog What is a Document Management System and Why It’s Useful
October 1, 2020
Many people use the terms interchangeably, but document management, information management, and knowledge management (KM) are three distinct…
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Blog How to Start Using Enterprise Knowledge Management System
September 22, 2020
The phrase “knowledge is power” dates back to the 16th century and is still as powerful a statement…
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Blog How to Improve Customer Experience With Successful Call Center Strategies
September 14, 2020
Many organizations are just now catching their breath after working triple time to keep call centers up and…
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Blog How Knowledge Management is Used in Non-profit Organizations
September 2, 2020
Knowledge management (KM) matters because it boosts the efficiency of an organization’s decision-making ability. That’s important whether you’re…
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Blog 5 Tips for Perfect Knowledge Base Articles
August 24, 2020
We employ scribbled notes, post-it reminders, and multiple handwritten to-do lists, some of them months or even years…
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Blog What Does a Managed Knowledge Asset Look Like?
August 18, 2020
Unlike most other business assets, knowledge is intangible and relies on human cognition, memory, and experience. Defining or…
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Blog Why HR Professionals Need Corporate Knowledge-Base Software
August 12, 2020
Onboarding, performance reviews, and career management are just some of the employee tasks that require human resources to…
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Blog How to Build an Effective Knowledge Management Portal
August 5, 2020
Most enterprises understand the opportunities and benefits a knowledge management system brings but many still struggle to make…
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Blog Why Knowledge Management Is An Important Part of Your Business Continuity Plan
July 28, 2020
Business continuity plans help you avoid and mitigate risks associated with a disruption of operations from unplanned events…
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KMS Lighthouse acquires Reps AI Enabling AI Automation & Cutting Average Handling Time by Half