Blog
January 31, 2018
Blog
January 24, 2018
The IoT Era is now the Era of the Consumer. Consumers are in the driver’s seat by being…
Blog
January 17, 2018
Have you ever felt overwhelmed by a company’s website or mobile app? The current e-commerce landscape delivers immense…
Blog
December 27, 2017
Now that we are in the summer this year, we can step back and take an assessment of…
Blog
December 14, 2017
One crucial tool to implement that can improve your customer service metrics is a knowledge management solution. The…
Blog
December 12, 2017
As your point of contact for customers, your service desk represents the face of IT. Today, agents face…
Blog
November 21, 2017
Now that we are in the summer this year, we can step back and take an assessment of…
Blog
November 16, 2017
Your knowledge base is a potent source for improving customer satisfaction and loyalty. While the articles contain relevant…
Blog
November 14, 2017
Your knowledge base is key to providing excellent resolutions to customers problems or to answer employee queries. It…