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Blog 5 Reasons Chatbots Need a Strong Knowledge Base
July 25, 2018
It seems as if chatbots have taken over the internet. They are everywhere, and every chatbot claims artificial…
Blog IVR Chatbots Machine Learning Does the Customer Care
July 23, 2018
It was in the 1950 treatise, “Computing Machinery and Intelligence” that Alan Turing first laid down the fundamentals…
Blog New Trends Shaping Customer Experience
July 18, 2018
Blog Why it is Important to Get Valuable Insights on Feedback in a Call Center
July 11, 2018
Gathering customer feedback used to be similar to getting feedback on anything. You would spend considerable time and…
Blog Can Knowledge Management Help Eliminate Employee Mistakes
July 4, 2018
Few things are more frustrating than your workers repeating the same errors. Repetitive mistakes result in lower revenue…
Blog Why to applying Knowledge Management to the Automotive Industry
June 27, 2018
Now that we are in the summer this year, we can step back and take an assessment of…
Blog Critical Tips for Choosing a Knowledge Management Software Partner that is GDPR compliant
June 13, 2018
Blog How a Call Center Can Benefit From a Knowledge Base Software
June 6, 2018
Now that we are in the summer this year, we can step back and take an assessment of…
Blog Why QA and Product Managers are Natural Partners
May 28, 2018

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