Blog Knowledge Base Software: 3 Must-Have Features
November 16, 2017
Your knowledge base is a potent source for improving customer satisfaction and loyalty. While the articles contain relevant…
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Blog Knowledge Base Solutions: The Importance of Scalability
November 14, 2017
Your knowledge base is key to providing excellent resolutions to customers problems or to answer employee queries. It…
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Blog Building an Effective Knowledge Base: 5 Things to Know
November 7, 2017
Now that we are in the summer this year, we can step back and take an assessment of…
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Blog What’s the Difference Between Document Management and Knowledge Management?
November 2, 2017
Does a difference exist between document management (DM) and knowledge management (KM)? Absolutely. Do the differences matter? Without…
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Blog Innovative Solutions to Customer Support Problems
October 31, 2017
Consumers have numerous ways to complain or report problems, especially with technological advancements and multiple channels to do…
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Blog 5 Things to Stop Doing in Your Call Center
October 19, 2017
Customers and their needs are changing all the time, so it's increasingly important to keep your contact center…
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Blog How important is Facebook Messenger for improving customer service?
October 5, 2017
Messaging apps have transformed the way people communicate with one another. Sixty percent of smartphone apps that are…
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Blog How To Let Customers Serve Themselves
October 3, 2017
How do you help your customers when they have questions about your brand or offering? What about when…
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Blog Messaging Within Your Contact Center: Should You Implement?
September 26, 2017
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