Resource Center

Knowledge management (KM) software for call centers can maximize agent productivity, help customers help themselves, and streamline your…

The benefits of software synergy are well-documented. Knowledge management integrations for Salesforce use APIs to interpret messages systems…

Both HR and internal knowledge bases provide answers to employee questions via a 24/7 portal, but they may…

Customer experience (CX) is rewriting business rules. The people covering this phenomenon are writing up-to-the-minute content that everyone…

A pivotal part of any brand’s success is giving customers the best, most engaging experience possible each time…

The modern workforce requires knowledge beyond IT support. An organization’s collective knowledge not only addresses tech issues but…

Are you new to the world of knowledge portal software? Or do you already have a knowledge management…

Knowledge is the foundation of modern enterprise. Unfortunately, too many companies still suffer from “data silos,” with important…

Tele2 has introduced a unified knowledge management system by KMS Lighthouse. This system provides contact center agents, branch…