Blog
Blog
June 10, 2020
The COVID-19 outbreak has presented the travel and tourism sector with some major and evolving challenges. Along with…
Blog
May 19, 2020
Citizens want a modern government that delivers services in the same way they’re accustomed to as customers: immediate,…
Blog
May 14, 2020
Is your customer experience (CX) strategy finally paying off? Does your organization have the right CX policies and…
Blog
May 6, 2020
Navigating a shifting workforce landscape is challenging enough. For many organizations, one of the biggest transformations, a distributed,…
Blog
April 27, 2020
Forward leading organizations have begun to understand that a thoughtful, deliberate focus on delivering a positive employee experience…
Blog
April 20, 2020
No one likes to wait, and nowhere is that more true than when it comes to hold time…
Blog
April 13, 2020
For decades, the definition of an ideal employee experience (EX) was the promise of great health and pension…
Blog
April 6, 2020
Not so long ago, it was predicted that by 2025, as many as 95% of all customer interactions would…
Blog
March 15, 2020
Knowledge management technologies deliver accurate, real-time information and prevent future infections in this healthcare crisis