Blog
September 3, 2019
An aging workforce and lack of visibility into the value of services are two of the greatest challenges…
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July 15, 2019
If the outcomes of your knowledge management system lag behind your expectations, you can improve those results by…
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June 17, 2019
The surest way to tank your call center metrics is to keep a customer on hold for an…
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April 28, 2019
A healthy knowledge base receives continual iteration and improvement, which occurs when employees are empowered to contribute new…
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February 7, 2019
Patient outcomes – in this era of digital data, we measure and compare patient outcomes at the local,…
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December 13, 2018
VTB Bank has completed the implementation of the Business Wikipedia knowledge management system, the name they chose to…
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November 8, 2018
E-commerce businesses are increasingly dependent on quality knowledge management for e-commerce systems for spurring growth, better customer acquisition…
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August 15, 2018
You have a wide array of methods to manage the knowledge-based content creation process. Your company, its employees,…
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July 25, 2018
It seems as if chatbots have taken over the internet. They are everywhere, and every chatbot claims artificial…
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