Assaf Tiran, VP Global Customer Service, ZIM
By Hilee Avrahami | June 23, 2021
ZIM Integrated Shipping Services Ltd is one of the leading carriers in the global container shipping industry. In this video, Assaf Tiran, VP Global Customer Service, discusses ZIM's transition to become the most customer centric shipping company in the industry. The implementation of KMS Lighthouse was one of the drivers to make access to knowledge seamless and improve the customer experience globally.